Support Channels
Australian Support Coverage
8:30 AM New Zealand Time → 5:00 PM Western Australia Time
Supporting customers across Australia and New Zealand with extended business hour coverage.
Every Customer. Every Check. Every Time.
Whether you're an employer, recruiter or individual, our Australian-based support team is here to help throughout your entire screening journey.
From your first enquiry through to receiving your results, we're committed to providing fast, knowledgeable and responsive support whenever you need it.
Supporting customers across Australia and New Zealand with extended business hour coverage.
Our customer satisfaction scores continue to improve month after month, demonstrating our commitment to providing outstanding support and service.
No matter how you contact us, our team works hard to provide quick answers and practical solutions.
From live chat to phone and email support, we focus on making every interaction straightforward and stress-free.
Makesure aims to answers all calls with quick speed to ensure all candidates and clients receive fast resolutions.
Within increasing numbers through we have over 6 support experts ready to answer your calls, with over 50% answered in 15 seconds in the last 6 months
Every month, thousands of candidates and businesses rely on MakeSure to complete their background checks.
Our support team is there every step of the way to answer questions and keep the process moving.
Login Options
Existing Business Customer
Existing Individual or Requested to complete checks
LOGIN New to Makesure & need a check